Returns and exchanges
Maya Negri has a 14 days return policy: any unwanted items must be shipped/postmarked within 14 days of receipt.
Returning your purchase
- Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.
- Please send the package to:
Maya Negri Ltd.
Arie Regev 5
Zip code: 4250203
Purchased items are exchangeable into a different size and colour. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges shipped to you free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at mayanegri.com.
Receiving a refund
Your refund will be credited to the original purchaser's credit card. Please note that in case of a written notice and proof of a return to Maya Negri within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
- Items must be returned to us in perfect condition accompanied by the return form.
- Make sure all products are exactly as you received them, with tag and seal still attached.
- All shoes must be tried on a carpeted surface until you have decided to keep them.
- Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
- Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
- We prefer that items are returned with DHL to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
Our regular online return and exchange policy as described above applies during sale periods.
Maya Negri quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.